Shipping Policy
We ship orders by Registered Airmail which takes approximately 12 to 18 business days. A signature is required upon delivery. Business days do not include holidays and weekends. Shipping times may vary depending on your location.
The only information written on the parcel is your address, our address and a description of the contents, for the Postal Authorities.
We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time Friday, your order will be dispatched on Monday.
Check your order status online:
You can check your order status by clicking here.
(Log in with your e-mail address and the password you received in our order confirmation email).
Delivery Policy:
To guarantee delivery, we split orders into separate parcels.
It can take up to 10 days after the first carton is received to receive a full order of more than one carton. Orders cannot be shipped in one parcel because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
Refund Policy:
Refunds will be issued when a customer did not receive their order and chooses a refund instead of reshipment. If for any reason your package did not arrive we will issue a refund OR reship your order.
In the event you are requested to pay duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel and return to sender.
Upon receipt of the returned package, we will credit you the full value of the packages we receive.
Click here and we shall take care of your request promptly.
Testimonials
I received my cigarettes this past Saturday, and boy it is wonderfully easy. I, like your other customers, now refuse to pay outrageous prices for cigarettes ... thank goodness I found your website when I needed it most! Order-cigs is a lifesaver!
-Connie P.
I received my four cartons today by priority mail. I also printed off a couple of the free sample forms to send my family. There is no difference in the quality of your products, the feature brands are excellent! I told my boss at work how much your prices are on cigarettes and his jaw dropped to the floor. I work for a Body Shop and most of us smoke or chew, so I will tell them all and anyone else I run into! Once again thanks for the good products and the excellent service.
-Steve D.
I just received my order 2 weeks ago. I am so glad that your product was exactly what I expected. I have told all of my friends and family about order-cigs.com and all the brands you carry. It is nice to know that you saved me a ton of money by buying a feature brand! I will always order from you!"
-Kent R.
I can't believe my order got her so fast! Thank you for the fast service!" and also for answering my questions before I ordered.
P.S. I have some more questions about becoming a referring member like you are, I will email you later if you don't mind, THANKS! -Shelia R.
Thank you for your excellent products at reasonable prices and your attention to delivery. The package arrived earlier than expected and is exactly what was ordered (not always the case these days). Plus I also received a free lighter with my order! Also thanks for the updates on the promotions, I look forward to receiving them! Thanks again.
-James L.
I just received my order from your company and wanted to say thank you. Your company is extremely quick and the quality seems to be fantastic. I will continue to use your company for my future needs and will highly recommend it to all of my friends." I cant believe I paid no taxes! Also I am thinking about becoming a referring member to make money too!
-David S.
I just wanted to send you a note, to say how satisfied I am with your feature brand Natives. I ordered 5 cartons. This is the first time that I have ordered from online. I will be telling all my friends about this, and recommend you highly. And will be ordering again....Thank you so much.
-Debra L.
So then what are you waiting for? Order your favorite brand of cigarettes or try our feature brands today, you will save big dollars and be glad you did!
